Exchange
  • You can exchange any item purchased on rafikzakidesigns.com within 14 days from the date of delivery by returning your item by carrier to the address on the return shipping label or by visiting our Atelier.
  • Fill out the “Exchange and Refund form” or email us here. You will need to place the order number in your order confirmation email.
  • Make sure the items you are willing to exchange are in the same condition in which you received them, with all tags attached, please bring the receipt of payment.
  • The products that have been used, worn, washed, modified, or damaged will not be accepted.
  • Items can be exchanged using the same shipping company of the original purchase.
  • Once received at the destination, exchanges will be processed within 14 business days. If the new item costs less or more than the original item, you will either receive a coupon or a new charge for the difference. You will be notified via email to advance the remaining amount before proceeding with the exchange delivery.
  • If you wish to exchange an item purchased at rafikzaki.com in person, our client advisors in our Atelier will be glad to assist you. You must book an appointment here before coming.
  • Please bring your return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email. If your exchange does not meet the conditions listed above, the package will be sent back to you and the exchange will not be accepted.
Returns

Fill out the “Exchange & Returns” form or email us here. Once the claim is reviewed, and the return is approved, you will be notified by email or WhatsApp.

Returns are limited to the below guidelines:

  • Product Flaw: The Item must be verified as defected by our team.
  • Lost Shipment: The shipping company confirmed that the parcel is lost.
  • Wrong Item: The item received doesn’t match the initial order and is not available in stock.

Any request must be submitted upon delivery. Please note that shipping costs, duties, taxes, and fees you paid for the delivery of the purchased products will not be refunded.